SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SUPER SALES (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supersalesuae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Notes :
Is very tiny🤭 But it's divine🤩Beautiful. I was delighted, it is for me a 2-year-old grandson, having what a face it puts when he sees it🥰But let me tell you that when it came, I used it, I went into my room closed blinds to get dark🤭And I freaked out about the beautiful images it gives!🫨I even yell at my 18-year-old daughter... Melissaaaaa!!! See there is this😆And we both stayed in bed looking at the ceiling at the images so colorful and funny that it reflects.😬We even remember when she was a bb😭I wish I had bought you one Thanks to the seller, very fast delivery and 10 item😉👍🏻
I bought it to put my baby in the night, since he does not sleep immediately so it is a good hobby until he slacks🌝
Second time I buy this product because it entertains the little ones a lot, but this time they came out with the power button not very good
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰❤️❤️❤️❤️❤️✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨❤️❤️❤️😁😁🌜🌜🌜🌜🌜😁
It is small but without hesitation I would buy it again since it perfectly complies with the fact that I offend my granddaughter, the charm I arrived two days after the date but in perfect clnditions.
She is tiny but does the function. Arrived quickly. What I didn't like was that you can't choose the cards
ok
Batteries in sets, Tse +, Bagato Pictures
It's small but very good and cute... My daughter is charming
All right. All right. I tried fast and it works. Cute for the children
Very good lamp for children, my children loved it, it has many images with this mini projector
Excellent, a little small, but it lights very well, a great toy,
Arrived very well packed I loved
Good game as in the description but it took a long time 48 days because of the slow and bad EMS company Recommend Product and Store
It is one of my favorites, flashlight with images to amuse children for a while, as described in the image
Everything is super, Ditina is Hitchy!
Very Nice has different figures, my daughter loves it,
Great! Comes with batteries! Very fast delivery! Fast order processing!
Product as in description. A
My daughter loved it, all the cards and functional apparatus.
in this prize range its really very good but the random card system is not good i received all cards with animals, i buy it for my children learning can you provide more cards like alphabate, numerial,fruits etc
Very suitable for children. The pictures that came with it are good for letters and professions. It can also be used for transparencies that can be drawn on transparent plastic paper.
Item just received. thank god batteries are included. I'm satisfied with it. Will get back if there any issues later
very good product. good price. good seller. fast delivery, fast shipping. perfect thanks. very good for kids.
At first, I was surprised because it was over a small size, but it's very good for the price. ~~~~~~~~~~~~~~~~~~ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^