SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SUPER SALES (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supersalesuae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Notes :
Item just received. thank god batteries are included. I'm satisfied with it. Will get back if there any issues later
very good product. good price. good seller. fast delivery, fast shipping. perfect thanks. very good for kids.
At first, I was surprised because it was over a small size, but it's very good for the price. ~~~~~~~~~~~~~~~~~~ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^
Received quickly easy to use it is a Can Small and written in Chinese otherwise well for its price
Very interesting!! The image is very clear! I recommend.
The leggings are great, it does shrink a bit after the first wash, but it suits me because they would be too big, but they are perfect, I think we have all the colors, I recommend
Vyshy Duye shvidko arropodoy, SYN in capture🥰 I can use batteries, it's very hot and cool❤️ Duge Duyu🥰
All pratsyu, batteries for the sets. The baby is not a child, ale yak ingrashka Garna
The goods arrived very quickly. the cards should be inserted, it is necessary to apply force
All well can be worn normally can be ordered all right fit thank you very much can be ordered
this is my second order very entertaining for kids howecer , it gets easily broken this second one came with a broken on/off button, but it can work
Cool, the images are very sharp and beautiful.
It looks good to try and see how the projector came out
Nice and good product thank you so much
The shipment arrives a few days late, but give compensatory coupon. At first glance it looks good. Additional comments will be left after use. It is not the first time that I buy this product and it has given me good results
As described. The parcel arrived 14 days earlier than the specified date. I recommend the seller.
I like my son. I like him. I like him. I like him. I like him. I like my son. I like him. I like him. I like him. I like him. She likes her son. She likes her.
Beautiful toy, my baby loved it, works perfectly
He
at first I thought it wasn't working, but when I pulled out the white panel near the battery area, it started working, it's exciting for my 2 month old baby, thanks for the cheap price and fast delivery.
Looks really nice. We haven't even tested that doesn't come with batteries. Hope the children will like, it looks cool. It's really fast. There should be no contact with the seller
My daughter's charm seemed to be bigger but for her it's okay, she's 5 years old
Including Batteries, projects clearly, has recognizable images for Kids. Nice for the Sleeping to go.
Garna ichgrashka, children should be like it. Without diskiv Mozha vikoristovuvati yak little lykhtarik. There are 8 diskiv in the sets: Circus, herring, creatures, dinosaurs, professions, digital, English alphabet and political (will be selected). Likhtarik Priishov got the batteries. Packing niliak, ale everything came. Product recommended!
Very funny projector flashlight, my daughter loves it, there are a lot of picture mugs. Great toy for kids