SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SUPER SALES (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supersalesuae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They were delayed in arriving but they arrived haha I like a lot
They arrived in excellent condition and very well packaged and it is the second time that I order and they arrive earlier than expectedđ„°
Iâve been using Nagaraku lash extensions for my Classic set and the quality is great, my sets look so beautiful
Perfect curvature, I ask every week to keep the stock in days.
They arrived faster than expected, a great product and quality exceeded my expectations, really highly recommended
I always buy from this seller, fast delivery very happy
I loved they arrived quickly and in excellent condition I would certainly order them again
They arrived in perfect condition and the shipment was fast, I recommend it
As always my products arrive in very good condition, I always ask for these eyelashes and they work super
Perfect, the wires are soft easy to mount for fans and well black and curved
Arrived fast and good quality. Not ten first time I ordered. They charged 15 dirhams for delivery to my house.
Excellent Product, arrived in good condition and arrived earlier than expected,
I love these eyelashes. They can be fanned so well and lying very easily on the eyelashes. My customers are really excited
It was a bit delayed but complete in perfect condition very happy
They are original, the curl is perfect, the only bad thing is that the box was broken, but they are of very good quality
I really have a lot of time buying most of the products that I have ordered has served me so much home, my Studio, clothes, accessories and decorations, most products are quality and at a good price, check in every day and give you points, make comments and give you points, Sometimes the packages take longer, do not despair.
I super loved arrived fast very soft and excellent quality
They arrived super fast in 8 days damaged in their box arrived but what works are the eyelashes and they are well I recommend them a lot
They are very beautiful, they arrived very well protected and fast
Very good products arrived fast and the quality is good, although they should come more protected to avoid any damage of the boxes
I have just fall in love with these lashes they are so easy to create volume fans đđđ definitely recommend it to everyone!!!
Excellent. Applied tab and I love how it is I will ask for them more often
These are for my daughter they look good and decent quality. Very fast delivery
Very good product quality, arrives very well protected. Eyelashes look very natural. They must read very well since the presentation is very small.
They arrived super well, well packed. This time I asked for CC curve because it seems to me that the curl of the D is too pronounced and well I have changed and it is super good