SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SUPER SALES (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supersalesuae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very fast delivery. Everything corresponds to the description. I recommend to the seller
Comes in a box like vegetable paper rolls! I haven't opened it but from what you can see the drawings are great!!❤️! It took a little while but very satisfied with the product!!
Good for this price. I 've been waiting for girls, but it's okay.
This is awesome, our 2.5 year old loves it. It's sticky enough that she can colour without the paper moving, but not so sticky it doesn't come off easily. I'm going to buy more for both her and gifts.
Super fast shipping, delivery within 5 days of order. It is a roll of adhesive paper with drawings, I asked for 3 meters with various themes, but in the box it puts dinosaurs, I hope that as they use it, other drawings will appear. My young son has loved it.
I bought it for a gift for a day's home.
The child likes it! It's good to be able to rip.
Still pending to open, it's a gift
Is somewhat narrower than in the photo
Commande arrivée
Good quality of paper, but it does not stick on the wall, i had to add a tape
I'm waiting to give you a hand. It's pretty good for the price I think you'll like. Favorite children will like it. The delivery is also on time and there is only a flourish.
The product is exactly the same as the description and images. Arrived much faster than expected. I totally recommend it.
Very cute product. The sheet is thick .. The drawings well printed. Is adhesive .. My son was very happy
everything as described
According to the description
I bought again. Fast delivery. Thank you
It's 3m, so I put it on the window after coloring it and put it on the window to color it. The child likes it.
A success!!!! I definitely recommend it
Ok
It's like a sticker, so it's nice to put on and color.
Pimp
Super!
The package is well secured during the transport, the goods are as described, I am very happy with the purchase. I recommend the AliExpress Love group and invite you to like the page :)
It's great a super chevere material sticks great