SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SUPER SALES (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supersalesuae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delighted she arrived super fast and in perfect condition if she would ask again
The blister come a little shiny I hardly liked it because of that but in terms of quality they are very very parents Super susves the fibers
Excellent quality, good and soft God fiber I recommend it to the 100%
The blister came very well, not scratched. The fibers look very pretty and don't look rough or something.
Arrived in good condition, no crashed box. The product is of good quality, as the publication indicates
Super, I have already bought before I love the material
Arrived in perfect condition, the shipment was in 15 days to city valleys to san Luis Potosí, by the j & t express parcel🙌
The Nagaraku Marl has always loved me, since I met it I have never changed it and I really liked it as it came, my package did not arrive at all mistreated, everything in super good condition and delivery before the scheduled date. I loved the coffee color and I will ask for more
Matter is always good, they are not shiny, they are easy to apply, I always use nagarako for my classic
Perfect packaging, arrived well as described in the post. Ñ.
Order priishov shvidko. In this store I marry first. Ale baguato rokiv.
This super good the cost is very economical and if they are original they take a little time to arrive but if they are worth it
Everything excellent, the quality is amazing and you work comfortably
hi everyone i’m a new lash tech and these fans are very good they i will insert a picture of the set that i did, it was the first set i was very proud of !
Ordered on July 1, the package arrived in Poland on July 7. I recommend
Equal to the specifications given by the seller. They look pretty matte.
Are fibers that come a few more Curly of the curvature that is requested, I recommend them, with thin and soft quality
Hopefully and they are good, it is the first time that I ask for them and if I like the quality I will repeat
Perfect use for 8 years excellent adhesive quality 'excellent for both strip technique and hand excellent value for price, lots of varieties of colours sizes and shapes, which are very satisfied
Everything Super good I loved the only thing that I do not like is that they send me blister by blister 1 × 1 all Super packaging is to my displeasure since they pollute a lot, I like it if they sent it to me for a single package
The wrap a little battered but nothing to worry about the product is intact and the delivery is fast
Very good quality and very natural, the cc curvature is very beautiful
I really like this brand and very economical I recommend it widely, I have been bought for a long time and also very fast
Everything as ordered. Looks good. Despite the fact that the order was sent by mail, it arrived quickly, even ahead of time. Thank you!
Wonderful the yarn, original even from the store, and excellent quality, surreal softness!!!! Buy, I indicate a lot! And arrived right, I believe that this is a new package because it is different from the old one. But the quality does not change anything! Perfect