SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SUPER SALES (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://supersalesuae.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
bueno
They arrived very quickly in Chile. In approximately 12 days. The description was correct and the size was also
parfaiiiiiiit
I like the quality, everything is stitched carefully, the fabric is silky, nice, very quickly processed and delivered the order, I recommend the seller and the product. However, the insert is a little rustling, the store did not sit down
Briefs for leakage insurance, mandatory use with a gasket. These cowards have been my salvation for about five years. The first batch has already completely worn out, but I use them every cycle at night and day. Bought them 10 kg ago, they grew with me. Ordered a second batch. Watch the size grid carefully. I had another second batch, but I didn't look and ordered 2XL for my size 52. They ended up at 46-48. My figure is a WASP, in the sense of an Aspen hive. Height 170 weight 94 Russian size 52. Waist coverage 115, hip 107, trousers 65. New panties sit well, a little tight everywhere. But I know they're stretching. Colored fabric galimay synthetics, but pleasant to the touch. Inside the gray is like cotton and also pleasant. Inside the gray part some kind of waterproof insert. Sewn well, high quality, the seams are all smooth, do not pull, thread does not hang. I wash it in the car at forty degrees. Came quickly. Ordered on April 24 and already on May 6 were in five in our village.
Quality nice
I ordered it for myself. The delivery was alright. The products are all as described. Highly recommend
The goods are the same as shvidko, not the goods. On the Whiglyad Zrobleni Yak, will be in the Vicoristanni Reba
Perfect. This n, is not the 1st coma of st very satisfied.
Too small damage for 7xl it is very small an equivalent to 5 xl in France
The material is soft, the size corresponds and smell plastic, I will wash them first
Product as described. Quality workmanship first class. The goods arrived within 10 days and K much faster than was shown during the purchase.
Velmi dobré a kvalTní zpracování
really comfy I will fet few more pairs seem really absorbant if leak